Confidentiality

All members of the Primary Health Care Team must adhere to a strict policy on confidentiality and are specifically trained in confidentiality issues. Breach of confidentiality could result in dismissal.

As a training practice medical records may be viewed by other professionals who are involved with your care, under strict confidential agreements. If you object to this, you must inform us so that your notes may be marked.

Patients can request to discuss sensitive issues with a receptionist in private.

Medical Students

From time to time the Practice trains medical students who are in their final year at medical school in Newcastle. You may see them with one of the doctors or other professionals within the health centre. You will be asked prior to your consultation if you object to their presence. Confidentiality will be maintained at all times.

How your medical record is used

Health care professionals maintain records about your health and any treatment or care you receive. These records help to provide you with the best possible health care. NHS records may be on paper, electronic or a mixture of both. We use a combination of technology and protocols to ensure that your information is kept confidential and secure and all staff have a legal obligation to keep information about you confidential.

All the data we process is done so by our staff in the practice but for the purposes of IT hosting and maintenance, this information is held on central servers in the UK. No third parties have access to your personal data unless the law allows them to and appropriate safeguards have been put in place.

The law requires us to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England and the Care Quality Commission can, for example: plan and manage services, check that the care being provided is safe, prevent infectious diseases from spreading and to ensure that you are invited to national screening programmes. We must also share your information if a court of law orders us to do so.

We may also have to share your data, subject to strict aggreements on how it will be used, with the following organisations:

  • NHS Trusts / foundation Trusts
  • GPS
  • NHS Commissioning Services
  • ndependent contractors such as opticians and pharmacists
  • Private sector providers such as diabetic eye screening and warfarin testing
  • Ambulance trusts
  • Social care Services
  • Local Authorities
  • Police and judicial services
  • Education Services
  • Other data processors which you would be informed of.

You will be informed who your data will be shared with and in some cases will be asked for consent when required.

For more information please ask the receptionist for a copy of our Privacy Notice.