Appointments / Access
The NHS is under sustained and unprecedented pressure to increase its capacity to cope with demand for access to services. At Coquet Medical Group we are aware that this increased demand has resulted in the perception that it is more difficult to get an appointment. More
We have a working group constantly reviewing and trying to adapt our appointment strategy to ensure that all our patients can be accommodated in a time frame that meets their clinical needs.
The practice offers a range of appointments, which can be booked via the surgery or online. They include:
- Same day "on call" appointments - for problems that require rapid assessment. 80% of our appointments are now realeased at 8.00 am and 12.00 noon daily and these must be booked via our receptionist.
- Longer term appointments - where review of a longer-term condition, or a more chronic problem is appropriate. 20% of our appointments are now released daily for patients who require access to an appointment that does not need to be seen on the same day.
- Telephone consultations - some matters can be dealt with effectively over the telephone. This includes routine as well as more urgent problems. If a face-to-face consultation is then found to be required, this will be arranged.
We offer some early and late working day appointments as well as Saturday morning appointments for those that find access through the week difficult.
Unfortunately, where demand outstrips supply, sometimes there are still problems, and to tackle this we now employ more doctors and nurses than ever before.
We hope you understand we are trying to provide easy access and a flexible appointment system and we will continue to make changes behind the scenes to get the balance of appointments we offer correct.
Please cancel appointments you no longer need so that they may be given to someone else and to allow us to make best us of our time. The Practice monitors 'failed to attends' in order to help reduce this unnecessary waste of time and resources. Patients who fail to attend 3 times are sent a letter.