Online appointments

To use the service, you will first need to contact us at reception to obtain a username and password. Once you have these, go here to log in to the online appointment service.

Appointments / Access

The NHS is under sustained and unprecedented pressure to increase its capacity to cope with demand for access to services. At Coquet Medical Group we are aware that this increased demand has resulted in the perception that it is more difficult to get an appointment.

We have a working group constantly reviewing and trying to adapt our appointment strategy to ensure that all our patients can be accommodated in a time frame that meets their clinical needs.

The practice offers a range of appointments, which can be booked via the surgery or online. They include:

  • Same day "on call" appointments - for problems that require rapid assessment. 80% of our appointments are now realeased at 8.00 am and 12.00 noon daily and these must be booked via our receptionist.
  • Longer term appointments - where review of a longer-term condition, or a more chronic problem is appropriate. 20% of our appointments are now released daily for patients who require access to an appointment that does not need to be seen on the same day.
  • Telephone consultations - some matters can be dealt with effectively over the telephone. This includes routine as well as more urgent problems. If a face-to-face consultation is then found to be required, this will be arranged.

We offer some early and late working day appointments as well as Saturday morning appointments for those that find access through the week difficult.

Unfortunately, where demand outstrips supply, sometimes there are still problems, and to tackle this we now employ more doctors and nurses than ever before.

We hope you understand we are trying to provide easy access and a flexible appointment system and we will continue to make changes behind the scenes to get the balance of appointments we offer correct.

Please cancel appointments you no longer need so that they may be given to someone else and to allow us to make best us of our time. The Practice monitors 'failed to attends' in order to help reduce this unnecessary waste of time and resources. Patients who fail to attend 3 times are sent a letter.

Pre-booked and same-day appointments

We will only pre-book approximately 20% of our available appointments - this has been supported by capacity and demand analyses carried out in practices. All of our other appointments will be released on the day so that when you contact the surgery to ask for an appointment, you should be offered an appointment on the same day. We will still have an on-call duty doctor each day to enable anyone who is acutely unwell to speak to a doctor and if needed be seen in an "emergency appointment".

If you just want advice or some other type of help from the doctor and this can be done via the telephone, then you will be able to request a telephone consultation appointment.

GP choice

All patients are registered with a named G.P. but are able to request an appointment with the G.P. of their choice. However, for continuity of care we recommend that patients try to see their usual G.P., at their usual Health Centre. If your preferred doctor is away due to holiday, sickness or outside commitments you will be offered an appointment with another doctor or nurse as soon as one is available.

Please remember to keep us up to date with any changes to your contact details.

Interpreting services

Interpreting services can be arranged if necessary. Please request this when making an appointment.

To accommodate reception and admin staff training we close our reception desks from 12.00 noon - 2.00 pm every Wednesday. During this time the telephones are still answered, though your call may be diverted to Amble or Broomhill Health Centre (at no cost to yourself).

APPOINTMENT TIPS

Home visits

Home visits are for patients who are too ill to attend for appointments. Requests for home visits can be made via our receptionist. It helps if requests for home visits are made before 10.30am, with some indication of the urgency of the problem. All home visit requests are triaged which may result in an intial telephone contact to assess your need for a housecall. Late requests for a home visit may result in a late afternoon/early evening visit when local pharmacists and other services are not always available. It may sometimes be possible to offer a home visit urgently, but if you think the problem is life threatening you should always ring 999.

Telephone Consultations

some matters can be dealt with effectively over the telephone. This includes routine as well as more urgent problems. If a face-to-face consultation is then found to be required, this will be arranged.

Phone reminders

Appointment reminders will be sent via SMS text messages to patients who have a mobile telephone number recorded with the Practice. Patients will also be sent a message if they fail to attend for an appointment, it is hoped that this will reduce the number of patients who fail to attend.

If you do not have a mobile but would like to receive automated message reminders to your land line, please let our receptionists know and we can arrange this for you.