Patients' rights and responsibilities
The Staff at Coquet Medical Group will at all times be polite, courteous and respectful towards patients using the services offered. It is expected that patients will in return be polite, courteous and respectful towards all staff members. For the comfort and safety of all staff and patients, abusive behaviour will not be tolerated. This includes: swearing, shouting, threats, refusal to cooperate, drunken behaviour, violent behaviour and refusal to leave the premises when asked.
We will always try to ensure that the rights of patients, as detailed in the NHS Consitution are respected. Full details of these are available on request.
The police will be called if a request to leave the premises is ignored. A written warning (yellow card) will be issued to the person concerned. Anyone in receipt of a second written warning (yellow card) will be removed from the patient list. At present the alternative arrangements set up by Northumberland Care Trust for such patients to receive GP care, is registration with a nominated GP in Blyth, regardless of the patient's address.
Assault is a crime and the NHS will always press for the maximum possible penalty for anyone who commits a crime against NHS staff.